By placing an order through the Unionra.shop website, you agree to the terms outlined in this policy. These policies are designed to ensure clarity regarding our return and refund procedures.
30-Day Return Policy
You have 30 days from the date of receiving your order to request a return. To be eligible, items must be in the same condition as received. A receipt or proof of purchase is required.
Damaged on Arrival
If your product arrives damaged, please take photos and videos and send them to our customer support at contact@Unionra.shop. After verification, you will have the option to receive a replacement product or receive a full refund.
Product Not Received
If your order has not arrived within 15 days, please allow up to 20 days for delivery. If it still does not arrive after 20 days, a full refund will be issued instantly.
Exchanges
Exchanges are only available for items that are damaged, incorrect, the wrong size, or defective. To request an exchange, contact us at contact@Unionra.shop.
Return Process
To initiate a return, contact us at contact@Unionra.shop. If your return is approved, we will provide a return shipping label or a return address, as well as instructions on how and where to send your package. The inspection process may take 5–7 business days. After inspection, you may choose to receive a replacement product (with no return fee at any cost) or a full refund. Items returned without prior approval will not be accepted.
Return Method
Returns must be sent by post.
Product Condition
Items must be returned in the same condition as received.
Restocking and Return Shipping Fees
You will not be charged any return or restocking fees. No return shipping fees apply for approved returns.
Order Cancellation
You may cancel an order within 12 hours of placing it. After this time, cancellations are not possible. If your order has already been fulfilled and you have received a Royal Mail, Evri or Yodel tracking number, you must wait for the package to arrive before initiating a return.
Disclaimer
These policies are verified for Unionra.shop and may be used against any claim. Please make sure to read these policies carefully before placing your order.
Contact Information
Unionra.shop Ltd
Support Hours: Monday to Friday, 9 AM – 5 PM
Email: contact@Unionra.shop
Phone: +44 20 7946 6958
Address: 45 Cowick Hill, Exeter EX2 9NQ, United Kingdom
